CPFT given ‘good’ rating following CQC inspection

Dedication of staff is praised by Chief Executive and Chair

CPFT given ‘good’ rating following CQC inspection
13 October 2015

Services at Cambridgeshire and Peterborough NHS Foundation Trust have been rated as ‘good’ following an inspection by the Care Quality Commission.

Chief Executive Aidan Thomas (pictured) has today welcomed the report and praised the efforts of staff at the Trust which provides mental health, social care, substance misuse, learning disability and community services.

He said: “I am really pleased with the CQC’s findings. To achieve a rating of ‘good’ demonstrates how dedicated, talented and caring the staff at CPFT are. It means we are one of the few healthcare trusts in the country – with mental health services at our core - to have a rating as high as this. It is also especially timely following World Mental Health Day.

“Every colleague at the Trust should be proud of this achievement, but we are never complacent. This Trust has come a long way in the last few years, and we will continue to do everything we can to ensure the care of our patients and service-users remains at the very heart of everything that we do and we push towards a status of ‘outstanding’.”

The inspection took place in May, and the overall summary of the report - which can be found here - included the following points:

• Services were effective, responsive and caring
• Staff treated people with respect, listened to them and were compassionate
• Morale was found to be good in most areas and staff felt supported by local and senior management
• The Trust had undertaken positive engagement action with service users and carers
• A good range of information was available for people and the Trust was meeting the cultural, spiritual and individual needs of patients
• The inpatient environments were conducive to mental health care and recovery
• The Trust had an increasingly good track record on safety
• Effective incident, safeguarding and whistleblowing procedures were in place. Staff felt confident to report issues of concern
• There was a commitment to quality improvement and innovation
• The board and senior management had a vision with strategic objectives in place

The CQC arrived at its overall rating after giving an individual rating to the following questions it asks: are services effective? (CPFT rated good); are services caring? (good); are services responsive to people’s needs (good); are services well-led (good). In answer to the question, are services safe?, CPFT was told they ‘require improvement’.

The CQC inspectors have explained that their decision to say safety ‘requires improvement’ was based to some issues around consent to treatment, and seclusion practises, and staffing issues in community children’s teams and acute services. Four possible ligature points were also found.

Mr Thomas said: “We are grateful to the CQC inspectors in making the points that they did, and also recognising the work that was already taking place before the inspection, and has gone on since, to ensure that safety remains our key priority.

“We have already addressed inspectors’ concerns around the recording of discussions in relation to consent to treatment. We are also working on a plan to ensure seclusion rooms in our children’s units – which are very rarely used – meet the new code of practice. On the issue of staffing levels, we have long stated that our funding requirements have not kept pace with the rise in demand in recent years in Cambridgeshire and Peterborough. We have recently received extra funding from our commissioners for child and adolescent mental health teams and we remain in discussions over further resources for our school nurses and speech and language teams.

“Ligature points are a constant challenge and the possible risks pointed out by inspectors have been resolved. Overall, I would like to assure all patients, and their families, that they should be confident of the excellence of our services.”

The CQC inspection took place between 19 and 21 May with unannounced inspections carried out on 5 June. As part of the process, CQC inspectors spoke to 36 different staff groups, talked with more than 250 patients, 50 carers and family members, and 300 staff.

The inspectors examined the mental health, children’s services, social care, substance misuse, and learning disability services provided by CPFT. CPFT sees around 50,000 patients per year. The inspection did not include community services which CPFT took over the running of in April 2015.

Julie Spence, chair of CPFT, said: “I am very proud of our CQC rating. It has been achieved at a time of great change for CPFT and the NHS overall. The twin challenges of rising demand and reduced resources remain.
“But the commitment of our staff, their excellence, and their ability to innovate remains undiminished. We continue to work with our commissioners and lobby at the highest level to ensure our funding requirements, and the needs of our patients and service-users, are met now and in the future.”

Ends

For more information please contact:

Andy Burrows
Communications Manager
E andy.burrows@cpft.nhs.uk
T 01223 726767

Cambridgeshire and Peterborough NHS Foundation Trust
Elizabeth House, Fulbourn Hospital
Cambridge, CB21 5EF

T 01223 219400 (open 8:30am to 5pm)
F 01480 398501

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