CPFT launches Carers Charter
22 October 2015

Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) has launched a new charter to ensure its services meet the needs of thousands of unpaid carers.

The Carers Charter formally recognises the important role unpaid carers play in supporting patients, while ensuring that their own needs are met. It lays down what carers can expect from the Trust and how they will be supported to get the assistance they need, when they need it. It also reinforces the Trust’s commitment to train staff to be aware of carers needs.

Aidan Thomas, Chief Executive, CPFT and Elizabeth Mitchell, Lead Governor, CPFT (pictured) recently signed the charter at a special ceremony.

It follows CPFTs recent pledge to support the Triangle of Care, which was set up by the Carers’ Trust and the National Mental Health Development Unit to strengthen the involvement of carers and families in care planning, treatment and support.

Census figures in 2011 reveal that more than 60,000 people in Cambridgeshire and more than 17,000 people in Peterborough reported they were providing some level of unpaid care.

Aidan Thomas, Chief Executive, CPFT, said: “This initiative could not be more important because carers are so often the main support for people with mental health problems. We know that we need to do more to include carers in the design, planning and delivering of services, so the Charter lays down in writing for the first time what they can expect from us.”

Julie Spence, Chair, CPFT, said: "The Carers Charter is an important step forward, but we now have to put it into practice. I know that carers sometimes feel excluded and unheard, despite being key to the patient’s
well-being and often knowing vitally important information about them. This initiative enables every member of the Trust to recognise the value of carers and work with them for the benefit of their family member and our service user."

Elizabeth Mitchell, CPFT, Lead Governor, said: “The Council of Governors includes two elected carer governors and service user governors. In fact, many public governors also have experience as carers and service users. We are pleased that the Trust is working hard to ensure that carers' needs are properly considered and they are given opportunities to influence the development and delivery of services for those they care for.”

CPFT has a two year plan which will focus on improving support for carers of its mental health patients this year. Next year the adult and older people’s community services in Peterborough and Cambridgeshire it now provides will be incorporated into the scheme.

Cambridgeshire and Peterborough NHS Foundation Trust
Elizabeth House, Fulbourn Hospital
Cambridge, CB21 5EF

T 01223 219400 (open 8:30am to 5pm)
F 01480 398501

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