The out-of-hours service is available for CPFT’s service users who are experiencing a crisis in their mental health and feel that they need to seek immediate advice. This service is also available for carers who are concerned about the mental health of the service user. The out-of-hours telephone number is:

0800 052 2252 and it is available at the following times:

• Mondays to Fridays: 17:00 to 22:00
• Saturdays, Sundays and Bank Holidays: 08:00 to 22:00

After 10pm, an answer-phone message will give information on other contact numbers, such as: NHS Direct and ‘Lifeline’ Cambridgeshire & Peterborough. In case of an emergency, contact the local A&E or dial 999.

During normal office hours please call your local Community Mental Health Team. For individuals who are not known to CPFT mental health services and their carers, it is advised that a first point of contact should be your local on-call GP service, which will be able to undertake an initial assessment of your needs and be able to review your care records. This is especially important as you may have physical health needs that may be affecting your mental health. Everyone is, of course, entitled to attend the local A&E for an assessment of their health.

Alternatively, you can also contact the following services:

NHS Direct
Talk to NHS Direct on 0845 46 47
Textphone users can call 0845 606 4647

NHS Direct provides a 24-hour health advice and information service to:

• Help you or your family if you are feeling ill
• Provide information on health conditions and treatments
• Advice on local healthcare services
• Provide information on self-help and support organisations 

Visit the website: NHS Direct
E-mail NHS Direct a health enquiry

Lifeline Cambridgeshire & Peterborough
Lifeline supports people experiencing emotional distress by providing:

• Someone to talk to
• Support and empathy
• Guidance through a crisis
• Liaison with other agencies
• Information on local and national resources
• Mental Health issues 

Lifeline Cambridgeshire & Peterborough mental health helpline - open 365 days a year between 7pm-11pm. Call Freephone 0808 808 2121