The Patient Advice and Liaison Service (PALS) provides service users, their carers and families with help, information and support to resolve concerns quickly and efficiently.

PALS achieves this by liaising with staff and managers, other PALS services and health-related organisations. We provide accurate information about the Trust’s services and other health-related issues and acts as a gateway to independent advice and advocacy support form local and national sources, including Independent Complaints Advocacy Services.

PALS surgeries

The Patient Advice and Liaison Service (PALS) provides service users, their carers and families with help, information and support to resolve concerns quickly and efficiently around mental health issues. PALS is operating a drop-in service.

Marie McKearney
PALS and Complaints Co-ordinator
Freephone 0800 376 0775
T 01223 726774 (during office hours)

A confidential e-mail service is also available at:
pals@cpft.nhs.uk

PALS leaflets in other languages

Attached, right, are PALS information leaflets and complaints leaflets in Bengali, Lithuanian, Mandarin, Polish, Russian, Urdu, Portuguese and Slovakian. If you need information in a language not listed, please contact Marie (details above).

Other local PALS

Locally, NHS trusts and Primary Care Trusts are working together to ensure that our PALS are comprehensive and able to respond quickly, wherever the issues are raised. We can ensure that appropriate action is taken to address the concern raised and that we share and learn from the experience.

Patient Advice and Liaison Services (PALS) have been set up in:

Addenbrooke’s Hospital NHS Trust
E pals@addenbrookes.nhs.uk
T 01223 216756

NHS Cambridgeshire
E c-pct.pals@nhs.net
Freephone 0800 279 2535

Cambridgeshire Community Services
Freephone 0800 0132511
T 01480 355184
PALS mobile: 07507 195375
E-mail: ccspals@ccs.nhs.uk

Hinchingbrooke Hospital NHS Trust
Contact: Louise Grice
T 01480 428964
E pals@hinchingbrooke.nhs.uk

NHS Peterborough
E PALSTeam@peterboroughpct.nhs.uk
T 01733 776283

Papworth Hospital NHS Trust
E pals@papworth.nhs.uk
Contact: Brenda Bush
T 01480 364896

Peterborough Hospitals NHS Trust
E PALS@pbh-tr.nhs.uk
T 01733 673405 

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