CPFT is committed to involving patients (service users), carers and the public (where appropriate) in the process of commenting on quality and suggesting improvements to local services.
We seek to obtain this feedback in a variety of ways and at all levels of the Trust’s operations.
CPFT‘s vision and values are founded on ensuring that we put service users and their families at the heart of all of our services and service development activity. We are committed to involving service users and carers in their personal care, in service evaluation and development and in helping to set CPFT's strategic direction.
We have a CPFT patient and public involvement committee, and involvement of service users and carers in other key Trust committees. We also work with the Cambs PPI Forum, and service user and carer voluntary sector organisations at locality level through a variety of groups and forums.
We are very keen to have service user and carer comments and feedback on particular services and proposals for development. For example, the re-provision of residential accommodation in Sawston for long-stay inpatients from the Fulbourn site and successive quality surveys of day attenders at the Mosaic Centre in Peterborough and at day centres in March and Wisbech have yielded information that has been used to design new services. More recently, service users and carers have been involved in service transformation workshops to help us redesign care pathways. In 2008, we launched a multi-agency initiative to run an Experts by Experience programme that supports service users to be involved in a variety of activities.
CPFT is committed to seeking and responding to feedback about our services through a number of mechanisms including:
PPI activities in the Trust are co-ordinated by a PPI committee, which consists of senior managers from the Trust Executive, plus representatives from Cambridgeshire Local Involvement Network (LINk), advocacy services and service user and carer voluntary sector organisations.
Patient Opinion website needs your stories
The Patient Opinion website wants to hear your stories and your ideas to help other patients, and to improve the NHS. Here are some of the things that you can do on Patient Opinion:
- Patients and carers can find out what other people think of local hospitals, hospices and mental health services.
- And lots of people share the story of what happened to them or their family when they were ill.
- Most important of all patients and carers can tell it like it is - patients and carers know what the service was like and come up with lots of great ideas about how it could be better.
So you can tell people what happened to you, as well as reading what others think. People tell us that the most important thing for them is that their story is used to make services better for other people. So, we will always try to send your postings to just the right manager, so that they see what you think. We know that they listen because they post replies saying how they have improved a particular service.
To do this, Patient Opinion must earn the trust of both patients and the NHS, so:
- Patient Opinion has been set up as a not-for-profit social enterprise
- It is open and transparent about how it works and what it does
- It is run as a sustainable and financially independent business
- Any surplus will be used to support further work with patients throughout the NHS
Patient Opinion was founded by Paul Hodgkin, a GP who wanted to find a way to make the wisdom of patients available to the NHS.
www.patientopinion.org.uk
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