Complaints

The Complaints Team provides a service for people who wish to make a formal complaint about the services provided by Cambridgeshire and Peterborough NHS Foundation Trust (CPFT). The services provided by CPFT include mental health, learning disability, social care and community services for adult and older people, child and adolescent mental health services across Cambridgeshire, and children's community services in Peterborough.

CPFT encourages feedback and complaints about the services we provide. It is important for CPFT to learn from complaints and make any necessary changes to improve the quality of our services.

Making a complaint

If you wish to make a complaint about the care or treatment provided to you or someone you know, please do not hesitate to contact our Complaints Officer or the Trust's Chief Executive. If your concerns need to be resolved immediately, please contact the team directly or get in touch with our Patient Advice and Liaison Service.

A leaflet about how to make a complaint and the complaints procedure is available at the bottom of this page.

Complaints Officer
Freephone 0800 0521411 (office hours)
Telephone 01223 885709 (office hours)

Aidan Thomas
Chief Executive
T 01223 726758
F 01480 398501
E aidan.thomas@cpft.nhs.uk

A confidential e-mail service is also available at:complaints@cpft.nhs.uk. Or by post to:

Complaints Team
Cambridgeshire and Peterborough NHS Foundation Trust
Elizabeth House
Fulbourn Hospital
Fulbourn
Cambridge
CB21 5EF

Advocacy

If you wish to be supported through the complaints process there are various advocacy services that are able to help you. Below are details of organisations that provide advocacy services.

Total Voice - Cambridgeshire and Peterborough Independent Complaints Advocacy

T 0300 222 5704
E tvcp@voiceability.org
www.totalvoicecp.org

Cambridgeshire Independent Advocacy Service (CIAS)

Cambridge / Huntingdon / Fenland
T 01223 218500

Peterborough
T 01733 530651

MIND – mental health charity

www.mind.org.uk

Peterborough and Fenland MIND

T 01733 530650

Hunts MIND

T 01480 470480

Cam-MIND

T 01223 311320

If you are still unhappy

If you feel that after making your complaint and receiving your response letter your concerns have not been addressed, please contact the Complaints Team who will listen to your concerns and offer further advice.

If you remain unhappy and feel your concerns have not been addressed, you can contact the relevant Ombudsman to investigation your complaint independently.

Parliamentary Health Service Ombudsman
Millbank Tower
Millbank
London, SW1P 4QP
T 0845 015 4033
www.ombudsman.org.uk

The Local Government Ombudsman
PO Box 4771
Coventry, CV4 0EH
T 0300 061 0614
www.lgo.org.uk

The page was last updated on 20 July 2017 by awoolner.

Cambridgeshire and Peterborough NHS Foundation Trust
Elizabeth House, Fulbourn Hospital
Cambridge, CB21 5EF

T 01223 219400 (open 8:30am to 5pm)
F 01480 398501

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