Making it easier for people to access 24/7 mental health crisis support

Call 111 option 2

Help in a mental health crisis

The First Response Service (FRS) puts your mental health first. It provides 24-hour access, seven days a week, 365 days a year, to mental health care, advice and support.

If you are experiencing something that makes you feel unsafe, distressed or worried about your mental health you can now contact the FRS by dialling 111 and selecting option 2.

What happens when I call?

The phone will be answered by a trained mental health professional who will be able to listen to your concerns and help you get the support you need. With your permission, they can also access your medical records to better meet your needs and to avoid you repeatedly having to tell us your situation. They can offer advice over the phone, put you in contact with our crisis services or even refer you to a Sanctuary - safe places run by mental health charity, Mind in Cambridgeshire. The Sanctuaries offer short-term practical and emotional support between 6pm and 1am, seven days a week.

Who can call?

If you aren't able to make the call yourself then anyone can call on your behalf, for example a friend, carer, loved one or even your GP. The service is available to anyone, of any age, currently living in Cambridgeshire and Peterborough in mental health crisis, which could include:

- Changes to your mood
- Withdrawing from people (close family, friends or work colleagues)
- Not taking care of yourself like you usually would
- Having increased thoughts about your life not being worth living
- Excessive worry
- Feeling out of control or unable to cope
- Feeling anxious about leaving the house
- Hearing voices or seeing things that others can’t
- Thinking about harming yourself.

By calling 111, and selecting option 2, we can help to get you the support you need

Tour of the Sanctuary


These new services are part of the Mental Health Vanguard programme.

What is the Mental Health Vanguard?

In July 2015, the Cambridgeshire and Peterborough CCG was awarded the status to become one of eight, national urgent and emergency care Vanguard sites. As part of a national NHS England programme, Vanguard sites are designed to test, evaluate and accelerate change, by piloting a range of new models of care. 

The mental health Vanguard programme aims to provide a 24/7 mental health crisis care pathway, which can be accessed directly by patients and carers, alongside local NHS, social care and third sector colleagues. There is national funding attached to the Vanguard programme to help resource the changes. The funding will allow us to develop a model, which in turn should improve patient care and outcomes, and reduce the pressures on A&E and hospital services. The funding is non-recurrent so it is vital we develop a sustainable service model, which can be commissioned longer term.

The page was last updated on 16 September 2016 by agrosbois.

Cambridgeshire and Peterborough NHS Foundation Trust
Elizabeth House, Fulbourn Hospital
Cambridge, CB21 5EF

T 01223 219400 (open 8:30am to 5pm)
F 01480 398501

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