The Patient Advice and Liaison Service (PALS) provides service users, their carers and families with help, information and support to resolve concerns quickly and efficiently.

PALS achieves this by liaising with staff and managers, other PALS services and health-related organisations. We provide information about the Trust’s services and other health-related issues and we act as a gateway to independent advice and advocacy support from local and national sources, including Independent Complaints Advocacy Services.

Your feedback is really important to us, and we also like to hear when our services are good. If you would like to compliment any of our staff please contact PALS and we will pass on your comments.

Details about PALS information and complaints leaflets in languages including Bengali, Lithuanian, Mandarin, Polish, Russian, Urdu, Portuguese and Slovakian, are available below.
If you need information in a language not listed, please contact us.

For more information contact: 

Suzanne Williams - Patient Experience Officer
Telephone: 01223 726774 (Office hours Monday to Friday)
Freephone 0800 376 0775 (Office hours Monday to Friday)

Confidential email  pals@cpft.nhs.uk

Postal address: PALS, Cambridgeshire and Peterborough NHS Foundation Trust, Elizabeth House, Fulbourn Hospital, Cambridge, CB21 5EF

Other PALS services

Cambridge University Hospitals NHS Foundation Trust

E pals@addenbrookes.nhs.uk
T 01223 216756

Cambridgeshire and Peterborough Clinical Commissioning Group

E capccg.pet@nhs.net
T
 01223 725588

Cambridgeshire Community Services

Freephone 0800 013 2511
E ccs-tr.pals@nhs.net

Other PALS services

Hinchingbrooke Hospital NHS Trust

Contact: Louisa Grice
T 01480 428964
M 07711 384911
E hch-tr.pals@nhs.net

Papworth Hospital NHS Trust

Epals@papworth.nhs.uk
Contact: Brenda Bush
T 01480 364896

Peterborough and Stamford Hospitals NHS Foundation Trust

E pals@pbh-tr.nhs.uk
T 01733 673405

The page was last updated on 06 June 2016 by agrosbois.

Cambridgeshire and Peterborough NHS Foundation Trust
Elizabeth House, Fulbourn Hospital
Cambridge, CB21 5EF

T 01223 726789 (open 8:30am to 5pm)
F 01480 398501

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