Do you need help getting information about your care?

CPFT has a duty to make sure our patients get all they information they need about their care in a way they understand - whether it's easy-read, in Braille or in a different language, for instance.

All NHS Trusts must now be compliant against the Accessible Information Standard. This means CPFT has to make sure we help our patients with disabilities or sensory loss understand any information we give them. This applies to both communication during an appointment and any information we give them to take away.

CPFT is currently working towards meeting this standard. Our main aims are to:

  • Identify any needs our patients have in relation to disability or sensory loss.
  • Record patient needs in a clear, standardised way in both our electronic and paper notes.
  • Ensure patient communication needs are highly visible and picked up by staff whenever they look at their notes.
  • Ensure our patient communication needs are shared with other services/partners if we need to refer them on to another part of the NHS or social care.
  • Make sure our patients receive the support they need to access our information and the information is easy to access and understand.

It is vital that the information we share with you is clear and in a format you understand. 

If you require any information or leaflets to be provided to you in a different format, please raise this with your clinician at your next appointment. We will record your needs for all future appointments.

What we can offer now:

  • British sign language interpreting in appointments
  • Hearing loops in most waiting areas and clinics
  • Braille
  • Large print
  • Audio
  • Easy read
  • Contact by text or email
  • Health/communication passports

It is important that the information is clear and accessible. One of the main principles of the Accessible Information Standard is that our patients, service users, carers and parents are asked to self-define their information and/or communication support needs, and that these needs (rather than disabilities) are recorded.

If your requirements are not being met, please let us know so we can fix this. Please talk to your clinician about this first. If for any reason you're not getting the support you need you can contact our Patient Advice and Liaison Service (PALS) on Freephone 0800 376 0775 or e-mail:

Other services we offer

As well as providing information in different formats, we also offer interpreting services to those people whose first language is not English. If you would like any information or publications we offer in your language, please talk to your clinician.

For more information/guidance around the standard, you can visit the NHS England website here.  


The page was last updated on 24 May 2017 by andrea.bateman.


Cambridgeshire and Peterborough NHS Foundation Trust
Elizabeth House, Fulbourn Hospital
Cambridge, CB21 5EF

T 01223 219400 (open 8:30am to 5pm)
F 01480 398501

IIP-logo-reversed Mindful-employer NHS-Employers-web Triangle-of-Care-member Twitter Logo Youtube Logo Facebook Logo Instagram Logo Wordpress Logo