The ARC provides a single point of access for GPs into older people's mental health services and some adult mental health services that haven't rolled out the Primary Care Mental Health Service.

The Advice and Referral Centre (ARC) provides a single point of access into CPFT's older people's mental health services and some adult mental health services where the Primary Care Mental Health Service hasn't been rolled out in GP surgeries.The ARC has a dedicated team of experienced professional mental health and administrative staff. It receives and processes external referrals to the point of handoff to a CPFT service pathway / team and receives and responds to requests for mental health advice from GPs and other referrers.

The ARC is open from 9am-5pm.

Please note, the ARC service is not open to members of the public or service users at this time.

Priority referrals

For priority referrals please contact the ARC by telephone in the first instance on 0845 045 0123. You must have seen the person within the last 24hours.

Routine referrals

The table below shows the process for referral in Prism and non-Prism surgeries.

Referral Process
Practices where Prism has been rolled-out – for adult mental health (aged 17-65) Refer to PRISM through the NHS e-Referral system from your clinical system
Practices where Prism has not yet been rolled-out – for adult mental health (aged 17-65) Continue to use the existing process of referring to ARC
Patient in mental health crisis requiring immediate telephone triage or a response within 24 hours Patient should be referred to contact the First Response Service by calling 111 and option 2. Professionals only can call 111#2 or call 01480 442007
5-day priority referrals for adult mental health where PRISM has been rolled-out Refer to PRISM through the NHS e-Referral system and discuss the patient with your PRISM team Mental Health Liaison Practitioner in a process of joint prioritisation
5-day priority referrals for adult mental health where PRISM has not yet been rolled-out Continue to use the existing process of making a 5-day referral to ARC
Older people's mental health referrals Continue to use the existing process of referring to ARC
Children’s mental health referrals Continue to use the existing process of referring to Children’s SPA

 

For routine referrals, please submit the form and accompanying information by e-mail to cpft.arc@nhs.net 
A Q&A sheet regarding the referral form can be downloaded by clicking here.

If you like to discuss with a psychiatrist before making a referral you can contact your locality consultant via CONFER or e-mail/phone the relevant consultant. Details can be found by clicking here.

All referrals need:

  • Patient summary from the practice clinical system
  • Relevant correspondence from previous services/specialist
  • Results of any relevant investigations

We aim to assess all routine referrals within eight weeks, but will prioritise as appropriate. Please indicate in your referral letter if you feel a routine referral needs to be prioritised and we will do our best to accommodate this.

Older people’s mental health memory assessment referrals need: FBC, ESR, U&E, LFT, GCT, Corrected Ca, TFT, Glucose, Vitamin B12, Folate

Adult eating disorder referrals need: Adult eating disorders supplementary form

Out-of-hours emergency support

Out-of-hours you can contact the First Response Service by calling 111 and selecting option 2 for urgent mental health assessment and support. The 111 service is also open to patients by self-referral. For more information please click here.

Other referrals

For children's services

To make a referral to our child and adolescent mental health services (CAMHS), please click here.

Liaison psychiatry services

Liaison psychiatry accepts referrals only from the acute trusts where the teams are based (ie, GPs cannot make referral directly into this service).

Learning disability services

See the individual specialist services for contact details for referrals.

 

 

Further information


The page was last updated on 05 December 2017 by andrea.bateman.

Cambridgeshire and Peterborough NHS Foundation Trust
Elizabeth House, Fulbourn Hospital
Cambridge, CB21 5EF

T 01223 219400 (open 8:30am to 5pm)
F 01480 398501

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