PRISM is our new primary care service for mental health.

What is PRISM?

PRISM is a new primary care service for mental health and run by CPFT. It has now been rolled out across 37 surgeries in Cambridgeshire and Peterborough (as of August 2017). The service provides specialist mental health support for GP surgeries so that patients with mental ill health can access prompt advice and support, receive help in a community setting and experience a more joined-up approach to care.

You can view a short video about our Prism service below. You can also download a leaflet here.

 Why have we set up the service?

Prism promotes early assessment, treatment and/or onward referral in the community. It supports patients to focus on achievable goals and access local community resources. 

The service promotes a patient-centred joint approach to physical and mental health, and support patients to step down from specialist mental health services. Patients’ social care needs are also considered as part of this integrated approach.

Prism is for anyone aged between 17-65 years with mental ill health and is based on a person’s needs rather than their diagnosis. Based on need, they may be referred on to different health services, such as specialist mental health services, including the First Response Service.

The patient sees their GP and a decision is made as to which service would be appropriate for the patient - this could be a referral to the Prism team. Once referred, Prism staff will make contact with the patient / service user and either provide telephone advice and signposting or offer a face-to-face assessment.

Patients will meet Prism staff in their local GP surgery, meaning they are in a familiar environment and reducing travel. The Prism service aims to ensure patients get the right treatment in the right place at the right time by the right person based on their need. 

Prism is now running in 30 surgeries throughout the county. What we've seen is fewer people requiring specialist care and the majority were seen by the Prism team in their GP surgery where they received signposting, education, advice or interventions.

We need your feedback

If you are a patient in Huntingdon or Wisbech and have accessed the Prism team, we would like to get your feedback on your experience. Please click here to complete a short survey. Your feedback will help us to improve the service.

If you would like further information, please contact the PRISM project team at


The page was last updated on 10 August 2017 by andrea.bateman.

Cambridgeshire and Peterborough NHS Foundation Trust
Elizabeth House, Fulbourn Hospital
Cambridge, CB21 5EF

T 01223 219400 (open 8:30am to 5pm)
F 01480 398501

Twitter Logo Youtube Logo Facebook Logo Instagram Logo Wordpress Logo