Our new Primary Care Mental Health Service (Prism).

What is the Primary Care Mental Health Service (Prism)?

The Primary Care Mental Health Service is a new service that has now been rolled out to all the surgeries in Cambridgeshire and Peterborough. The service provides specialist mental health support for GP surgeries so that patients with mental ill health can access prompt advice and support, receive help in a community setting and experience a more joined-up approach to care.

You can view a short video about our service below. You can also download a leaflet from the Further Information box at the foot of this page

 Why have we set up the service?

The Primary Care Mental Health Service promotes early assessment, treatment and/or onward referral in the community. It supports patients to focus on achievable goals and access local community resources. 

The service promotes a patient-centred joint approach to physical and mental health, and support patients to step down from specialist mental health services. Patients’ social care needs are also considered as part of this integrated approach.

The Primary Care Mental Health Service is for anyone aged between 17-65 years with mental ill health and is based on a person’s needs rather than their diagnosis. Based on need, they may be referred on to different health services, such as specialist mental health services, including the First Response Service.

The patient sees their GP and a decision is made as to which service would be appropriate for the patient - this could be a referral to the Primary Care Mental Health Service team. Once referred, service staff will make contact with the patient / service user and either provide telephone advice and signposting or offer a face-to-face assessment.

Patients will meet Primary Care Mental Health Service staff in their local GP surgery, meaning they are in a familiar environment and reducing travel. The service aims to ensure patients get the right treatment in the right place at the right time by the right person based on their need. 

What we've seen is fewer people requiring specialist care and the majority were seen by the Prism team in their GP surgery where they received signposting, education, advice or interventions.

We need your feedback

If you are a patient have accessed the Primary Care Mental Health Service, we would like to get your feedback on your experience. Please click here to complete a short survey. Your feedback will help us to improve the service.

If you would like further information, please contact 01733 748777 or cpm-tr.prismservice@nhs.net.

Further information



The page was last updated on 23 May 2018 by andrea.bateman.

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Cambridgeshire and Peterborough NHS Foundation Trust
Elizabeth House, Fulbourn Hospital
Cambridge, CB21 5EF

T 01223 219400 (open 8:30am to 5pm)
F 01480 398501

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