Accessibility Statement

This Accessibility Statement covers both www.cpft.nhs.uk and the mobile version of www.cpft.nhs.uk.

This website is run by Cambridgeshire and Peterborough NHS Foundation Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software
  • some parts of the website are not mobile-friendly
  • live video streams do not have captions
  • some of our online forms are difficult to navigate using just a keyboard

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in within 48 hours.

If you cannot view the map on our ‘contact us’ page, call or email us communications@cpft.nhs.uk for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: communications@cpft.nhs.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter. Find out how to contact us https://www.cpft.nhs.uk/training/contactus.htm

Technical information about this website’s accessibility

Cambridgeshire and Peterborough NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to non-accessible content listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We are currently building a new website so plan to add text alternatives for all images by the end of 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We are currently building a new website so the end of 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. 

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we're doing to improve accessibility

As at September 2020, we are about to start building a new public website. By the end of 2020, we hope to have our new website live. We will co-produce the site from the start, involving patients, carers, partners and staff in the design, content and navigation. This will also give staff the chance to review the information available about their services and how theare accessed and promoted, together with patients and carers to make sure that what we are sharing makes sense to the people we serve and we are meeting their needs.  

Preparation of this accessibility statement

This statement was prepared on 14 September 2020. It was last reviewed in August 2019. This website was last tested in 2013. The test was carried out by Ability Net. It audited 13 pages and three PDF documents from the website that represent a sufficient minimum cross-section of the site to be audited to WCAG2.0 AA as well as against accessibility best practice. 

The page was last updated on 14 September 2020 by andrea.bateman.

Cambridgeshire and Peterborough NHS Foundation Trust
Elizabeth House, Fulbourn Hospital
Cambridge, CB21 5EF

T 01223 219400 (open 8:30am to 5pm)
F 01480 398501

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IP: 18.213.192.104