Temporary service changes in response to Covid-19

Information for GPs/referrers can be found here.

This page will be regularly updated with details of temporary service changes during the Covid-19 outbreak. 

To meet people's needs and balance the safety of our patients, staff, and the public, we've had to adapt how we provide some of our services. We'll be reducing the amount of face-to-face appointments, where appropriate, and instead using video and telephone calls, which means we can continue to support people safely in their homes.

Most of our services are continuing and in some cases ramping up in order to meet urgent demand. Some non-urgent or routine referrals may be temporarily paused to ensure we prioritise and have capacity to support those who need our services the most.

Where there are service changes, we will review each patient on an individual basis and prioritise those who need our care the most. If these changes affect you we will get in touch with you directly, otherwise please assume that your care is continuing as normal.

If your service is not listed below, this means that there are no changes and you should continue to attend your appointments as normal. Some appointments, where possible, are now via video or telephone calls instead of face-to-face, but the service will be in contact with you ahead of your appointment if that's the case. 

If you are concerned about your own or a loved one's health, please continue to contact your care team directly.

  • Minor Injury Units (MIUs) -  Ely MIU remains open at the Princess of Wales Hospital and has extended opening hours from 8am to 10pm, so more people can get urgent treatment for minor injuries and illnesses.
    Wisbech and Doddington MIUs have temporarily closed to enable the experienced staff to be redeployed to provide vital additional capacity elsewhere in the local community. Read more here.

Children, young people and family services

  • CASUS (Child and adolescent substance use service) – New routine referrals to the service have been temporarily paused to prioritise those with high level needs.
  • CAMH Neuro (Child and adolescent mental health) – New referrals for assessments have been temporarily paused. Priority patients are being offered online therapy and support, where appropriate.
  • Paediatric therapies (including occupational therapy, physiotherapy, speech & language theray) – New referrals have been temporarily paused, except for children with complex eating and drinking difficulties in speech and language therapy.

Adult and specialist mental health services

  • Individual placement support – New routine referrals to the service have been temporarily paused to focus on existing patients and those with greatest needs.
  • CLASS clinic/ADHD – Service is currently paused to new referrals.
  • Darwin Nurseries – Service is currently paused and the farm shop is closed to the public. Animals and plants are being maintained by a member of staff.
  • Personality disorder community service (PDCS) - New routine referrals to the service have been temporarily paused to focus on existing patients and those with greatest needs. 

Older people and adult community services

A number of our older people’s and adult community services are currently having to prioritise support for patients who need urgent care that may otherwise result in a hospital admission. Routine appointments for these services are temporarily paused to focus on those with high level needs. These services include:

  • Podiatry
  • Neighbourhood team services
  • Cardiac and heart failure
  • MS nurses for Huntingdon
  • Memory assessment services
  • Diabetes
  • Falls team
  • Tissue viability
  • Speech and language therapy
  • Community nursing
  • Stepped care therapy

 Other changes to older people and adult community services include:

  • Neuro rehabilitation – Prioritising support for patients who require urgent neuro therapy. The service will also support patients who have had a moderate to severe stroke to be discharged from hospital into the community.
  • Neuro conditions (epilepsy, CFS/ME and Parkinson’s)- Prioritising support for patients who need urgent care that may otherwise result in a hospital admission. Routine appointments are temporarily paused to focus on those with high level needs.
  • Dietetics - Prioritising support for patients who need urgent care including nutritional support, diabetes, gastro and mental health. Routine appointments are temporarily paused to focus on those with high level needs.
  • Continence - Prioritising support for patients who need urgent care that may otherwise result in a hospital admission. Routine appointments are temporarily paused to focus on those with high level needs. All patients will be able to continue to access their continence aids through the normal process.

Increased capacity

We have also increased the capacity in our urgent, crisis and inpatient services, in order to better cope with the pressures resulting from Covid-19. These include:

  • Increased support to those who require urgent and crisis mental health support across all ages, including additional staff in our First Response Service
  • Increased staffing and medical cover in our mental health and physical health community inpatient beds
  • Additional mental health crisis support available in Peterborough, including a new 136 suite
  • All research staff have been diverted to support clinical teams
  • Increased capacity in our Stroke ESD services, to provide an enhanced offer from five to now seven days care in our community hospital beds, to further support discharge from hospital.

Further information for referrers can be found here.

Call NHS 111 if you urgently need medical help or advice, but it's not a life-threatening situation. If you are in mental health crisis you can access support, 24 hours a day, 7 days a week by calling NHS 111 and selecting option 2. During the Covid-19 situation, it might take a minute or so longer as the line has an automated message about what to do if you have Covid-19 symptoms. Please listen carefully and follow the verbal instructions. Once you press option 2 to get through to our mental health crisis support you will go straight through to one of our professionals.

Call 999 in a medical emergency. This is when someone is seriously ill or injured and their life is at risk.

The page was last updated on 05 May 2020 by agrosbois.

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Cambridgeshire and Peterborough NHS Foundation Trust
Elizabeth House, Fulbourn Hospital
Cambridge, CB21 5EF

T 01223 219400 (open 8:30am to 5pm)
F 01480 398501

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