Accessing the service – carers

If your relative or friend feels that they have a problem and would like some help, they can request a referral to our service via their GP. This will require them making an appointment to see their GP.

We accept referrals from GPs who work within Norfolk, (excluding Great Yarmouth and Waveney). If your relative or friend is registered to a GP practice within the coastal area of Great Yarmouth and Waveney, they will need to be referred to the Coastal Eating Disorder Service. Please click here for further information. If your relative or friend is moving into the area, we would ask that they register with a local GP as soon as possible. In the interim, we will consider a referral from a GP or specialist service outside of the area. Unfortunately, we do not accept self-referrals or referrals from family or friends.

In order for us to be able to see your relative or friend as quickly as possible, we ask GPs to complete a referral form with some information about symptoms. We know that it can be difficult for some people to talk to their GP about their eating disorder. Beat can offer support, help and advice to people about how to go about this which can be accessed by calling their helpline on 0808 801 0677 (helplines are open 365 days a year from 9am–8pm during the week, and 4pm–8pm on weekends and bank holidays). They may wish to make an appointment and attend on their own or they may welcome the offer of your support to accompany them to their GP appointment. 

If their GP feels that NCEDS is the most appropriate service for them, they will make a referral to us.

Referral process

Once NCEDS receives the referral from the GP, the team will make a decision about whether we are the best service to see your relative or friend. We will let their GP know within 48 hours if we think we are not the best service for them and / or we need more information before making that decision.

Once the team have decided that we can offer your relative or friend an assessment, we will phone them to offer the next available assessment appointment. If we cannot get hold of them, we will send an appointment letter and ask them to confirm whether they can attend or not.

Transitioning from CAMHS (Child and Adolescent Mental Health Service)

Transitioning from Child and Adolescent to Adult Services can be a frustrating time for relatives or friends as the level of your involvement in their treatment changes when a person turns 18 years old. At NCEDS, we aim to meet with the young person, their family member(s) and the Child and Adolescent Service within the six months prior to their 18th birthday in order to agree a comprehensive transition plan. You will be invited to an information session to learn more about NCEDS, the treatments we offer patients and what services are available for you. This includes a carer support assessment within this six month period to discuss what support is available for you.

Once a patient turns 18, services no longer share information about their treatment to family and friends without explicit consent, due to the change in status confidentiality for adults. Again, this can be a frustrating experience for family and friends who have been very used to being involved and informed of their relative's progress. There are instances where confidentiality can be overridden by health professionals, when justified by risk or required by law. For instance, if there is a high level of risk, we have a legal obligation to let others involved in their care know if there are health and safety issues to be considered. 

The following flow chart provides a summary of the process when a patient is referred to NCEDS from Child and Adolescent Eating Disorder Services.

The page was last updated on 01 September 2020 by andrea.bateman.


Cambridgeshire and Peterborough NHS Foundation Trust
Elizabeth House, Fulbourn Hospital
Cambridge, CB21 5EF

T 01223 219400 (open 8:30am to 5pm)
F 01480 398501

IIP-logo-reversed Mindful-employer NHS-Employers-web Triangle-of-Care-member Twitter Logo Youtube Logo Facebook Logo Instagram Logo Wordpress Logo