Welcome to the Cambridgeshire and Peterborough Covid-19 Staff Support Hub


Welcome to the Cambridgeshire and Peterborough Covid-19 Staff Support Hub

Cambridgeshire and Peterborough STP banner

Find free and confidential support for your wellbeing at the new Covid-19 Staff Support Hub.
It's a resource for all health and care staff working within Cambridgeshire and Peterborough, in any role at any organisation. This includes everyone working in the NHS, local authorities and councils, emergency services, care home workers, social care and voluntary staff.

Dealing with Covid-19 has meant that staff in all care settings have faced changes and challenges to their work and home lives during a very difficult time. Research has found that people who work in caring roles are often some of the last to seek support for themselves. It can be hard to look after yourself when you feel you have to be there for others.

The Staff Support Hub is here for you to provide guidance and links to many resources that you can access yourself, free of charge. If you prefer to talk to someone about what’s going on for you at the moment, then you can book a support call with our Callback Service. One of our trained health professionals will talk things through with you and can help with suggestions about things that might support you during these difficult times. 

Book a COVID-19 Staff Support Callback

Callbacks are available from 8-9am, 12-1pm and 5-6pm every weekday. If you prefer to speak to someone outside these hours, contact the national health and social care staff support services.

I'm feeling stressed

With everything that has happened in 2020, and the pandemic continuing into 2021, many health and care staff are experiencing higher than usual levels of stress. This may be a direct result of Covid-19 and working in frontline services, working from home or increased social isolation. Given these challenges, you may be experiencing stress right now.

  • Every Mind Matters has some great tips and information for helping yourself.
  • KeepYourHead provides local information about wellbeing, mental health and services. It has been put together by our local authority, voluntary sector and NHS organisations.
  • CPSL Mind provides self-help top tips guides to manage stress, sleep and more.
  • CPFT's  Psychological Wellbeing Service (IAPT) offers free, evidence-based psychological therapy for people experiencing stress, sleep disturbances, anxiety and depression. You can refer yourself here.
  • Choose your pathway through a range of wellbeing support options online.
  • A series of how to guides is available online to support health and care professionals in managing breaks and energy at work.
  • Wellbeing apps are available free of charge for a limited time via the NHS England website.

How do I support my colleagues or team?

It can be really tricky to spot when a colleague isn’t themselves when we are working apart, or hidden behind personal protective equipment (PPE).  If you are concerned about a colleague’s wellbeing, it’s ok to ask! 

Guidance is available to help anyone who leads a team on the Our NHS People website.

Dealing with loss and bereavement

Many colleagues have experienced the loss of a friend, family member, co-worker or patient during the coronavirus pandemic. Whilst many people will find it helpful to reach out to others and talk about their feelings, others may wish to grieve more privately. It is important to remember that there is no right or wrong way to grieve and that help and support is available for you.

Confidential bereavement support is also available from 0300 303 4434, and more information is provided on the NHS England website.

Online bereavement support and resources are provided by Sue Ryder.


Arthur Rank Hospice
Arthur Rank Hospice are offering support to care home staff. This includes one to one support and group support. This service is provided remotely via telephone or via tools like Teams or Zoom. In some situations, a visit to a care home may be possible if there is a room big enough to ensure social distancing. Arthur Rank's staff will bring their own PPE.

For Care Homes in Cambridge City, South, Hunts, East Cambs and Fenland please contact Carly Love at Arthur Rank Hospice on Carly.Love@arhc.org.uk or 01223 675810, Monday - Friday.

Sue Ryder Hospice
Sue Ryder Hospice are offering one to one and group bereavement support to care home staff remotely via telephone and Zoom including how to have difficult conversations with residents around loss and bereavement within the home.

For Care Homes in Cambridge City, South, Hunts, East Cambs and Fenland please contact Carly Love at Arthur Rank Hospice on Carly.Love@arhc.org.uk or 01223 675810, Monday - Friday.

Urgent NHS mental health care

The First Response Service provides 24 hour access, seven days a week, 365 days a year, to mental health care, advice and support.

For help in a mental health crisis out of hours, call 111 and press option 2.

As a patient

As a patient, relative or carer using our services, sometimes you may need to turn to someone for help, advice, and support. 

Patient Advice and Liaison service  Contact the Trust