The Croft Advocacy Service

 Advocacy means enabling people, including children, who sometimes cannot say what they think or how they feel, to be heard. The Croft has an independent advocate from NYAS (the National Youth Advocacy Service), who is available to help with this process.

The role of advocates is to:

  • Safeguard the rights of service users (ie, patients, parents, cers and anyone else who uses NHS services)

  • Empower service users to make informed decisions about their care and treatment and to take greater control over their lives

  • Support service users to get their views heard

  • Represent the views of service users as if they were their own if the service user wishes it

  • Support service users in seeking resolution to issues which concern them

  • Protect service users who are particularly vulnerable for reasons of their illness or lack of capacity to make informed decisions.

  • Feed back issues raised by service users to those providing and commissioning services so that services can be constantly improved. You can contact the Advocate at They only provide direct services to children but they can help find advocacy services for parents if requested.

Freephone: 0808 808 1001

The page was last updated on 27 May 2020 by bdale.


Cambridgeshire and Peterborough NHS Foundation Trust
Elizabeth House, Fulbourn Hospital
Cambridge, CB21 5EF

T 01223 219400 (open 8:30am to 5pm)
F 01480 398501

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