Neighbourhood Teams (NTs) are the physical and mental health care hub of the local community for over 65-year-olds and over-18s requiring community services. They work closely with GPs, primary care, social care and the third and independent sector to provide joined-up responsive, expert care and treatment. The 14 NTs operate between 8am and 8pm, 365 days a year, each covering between three and 13 GP practices and populations of 65s and over between 5,700 and 14,000.

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Who works in a neighbourhood team?

  • Integrated support workers
  • District nurses
  • Mental health nurses
  • Occupational therapists
  • Physiotherapists
  • Team manager
  • Administrative staff, including Patient Flow Co-ordinators

What does a neighbourhood team do?

  • Case management adopting a full team approach
  • Integrated physical and mental health
  • Integrated rehabilitation and mental health care
  • Palliative care
  • Supporting people to access personal budgets
  • Building community resilience.

Evidence based patient pathways have been developed for a number of health conditions to ensure all NTs manage their patients in the same way and a case management model will identify those high risk people who are most in need of co-ordinated care and at risk of hospital or care home admission. NTs will work in partnership with their integrated care team (ICT) colleagues including
out-of-hours nursing, psychiatry, podiatry, dietetics, mental health therapy services, memory service, speech and language therapy and JET.

NT staff operate within clear governance structures that support patient and staff safety, clinical effectiveness, efficient and productive practice, team and organisational learning, and
staff and team development. An operational policy has been created which will be reviewed every three months.

How do I contact a neighbourhood team?

If you have any questions about the services or would like to make a referral you can contact the team on 0330 726 0077.

Peterborough, Cambridge and East Cambs and Fenland: 8am-5pm, Monday-Friday
Huntingdon: 8am-6pm, Monday-Friday

To watch a film about the neighbourhood team please click on the link below.

A copy of the Neighbourhood Team consultation can be found in the downloads at the bottom of the page.

Anna Thomas, Advanced Community Nurse Practitioner, and Maxine Lloyd, Advanced Practitioner Occupational Therapy, talk about the benefits of working in an integrated way in the neighbourhood teams.


The page was last updated on 27 August 2020 by andrea.bateman.


Cambridgeshire and Peterborough NHS Foundation Trust
Elizabeth House, Fulbourn Hospital
Cambridge, CB21 5EF

T 01223 219400 (open 8:30am to 5pm)
F 01480 398501

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