Welcome to the CPFT Psychological Wellbeing Service page, which is part of our Improving Access to Psychological Therapies (IAPT) services.


Improving Access to Psychological Therapies (IAPT) is an NHS initiative designed to make psychological or talking therapies more accessible to people experiencing common mental health problems.  The psychological therapies offered are treatments approved by the National Institute for Health and Care Excellence (NICE).  This means that the talking therapies that we offer are proven to be effective treatments for problems such as depression and anxiety.


This website contains information about psychological wellbeing to help you start your journey to improved wellbeing.


How can we help?

Many people experience mental health problems at some point in their lives.  Everyone goes through difficult times and sometimes our problems affect our day to day lives and we feel that we can't cope.


This service is set up to help those aged 17 and over who are suffering from mild to moderate depression and anxiety disorders including generalised anxiety, social anxiety, post traumatic stress, health anxiety, panic, phobia or obsessive compulsive disorder.  All of the talking therapies offered as part of our Psychological Wellbeing Service work by helping you understand what is happening to you, help you to work through your difficult feelings and learn new ways of coping in order to improve your wellbeing.


We have teams throughout the county, made up of people with different skills who offer a range of ways to help.  We offer appointments throughout the day, from Monday to Friday


Stepped Care

Our service follows the ’stepped care model’ that offers the least intensive intervention or treatment first. This means that you may feel much better quite quickly with a simple and short treatment. However, if your symptoms do not improve with a recommended treatment, we are then able to ’step up’ to a further, more intensive treatment that may be of benefit. In some cases it is appropriate to start treatment at a higher step, for example, due to the type or severity level of the problem, but this will be determined at assessment.  


Is there anyone we would not be able to offer treatment to?

Whilst psychological therapies can be extremely rewarding, they are not for everybody.   They require motivation, willingness to change and the process is not always straight-forward. The service is set up for people with mild to moderate difficulties to offer short-term treatments and the focus is usually on 'here and now' problems, rather than, for example, historical abuse.  The service does not work with people who have complex difficulties such as personality disorder, mental illness that requires secondary care or risk of self harm or suicide.  If you feel you may fit these criteria or have a history of involvement with secondary care service we would recommend a discussion with your GP, who will be able to advise you about the most appropriate service for you and make a referral. 


In addition, in order to work with someone psychologically, we would require that their alcohol use is within the Government’s recommended guidelines.  If someone is drinking considerably more than this then they must be willing and able to reduce their intake in order to engage in regular sessions with our service. We would also require any drug use to be of a very limited nature.


Finally, as we are a psychological therapy service we do not prescribe medications. If you would like to discuss any issues around medication please make an appointment to see your GP.


What services do we offer?

We offer a range of support to help you make changes in your life to improve your wellbeing and to help you cope with stress, anxiety and depression.  This includes self-help reading materials, guided self-help (both over the telephone and face-to-face), one-to-one therapies including Cognitive Behavioural Therapy (CBT), Interpersonal Therapy (IPT) and Eye Movement Desensitisation and Reprocessing (EMDR) and courses for groups including Mindfulness.


Together, we will make a decision about the type of treatment that we think will be the most helpful for you, depending on your specific problems.


How to access the service

We want to make access to NHS talking therapies through the CPFT Psychological Wellbeing Service as easy as possible.  You can access the service by contacting your GP and asking for a referral, or alternatively you can refer yourself.


Terms and Conditions

Please understand that the Psychological Wellbeing Service will routinely contact General Practitioners for medical notes and update about outcome of appointments / the care that is received.  Please discuss with your worker if there are any issues about this.  Sharing information is good practice and is essential for safe, effective care.


In certain circumstances we are duty-bound to inform another professional. For example, if there is imminent risk of harm to yourself or to someone else, if we are concerned about your safety or that of someone else, if any child protection concerns are raised and if any involvement in criminal activity has been disclosed. Wherever possible we would discuss any concerns and actions with you before informing anyone else.


The Psychological Wellbeing Service will aim to determine the most effective intervention for my difficulty or alternatively may signpost you to another appropriate organisation.  For patients presenting with more complex problems, higher levels of risk, history of involvement with secondary care and mental illness such as psychosis or bipolar, it may be best to discuss the most appropriate service with their GP and request them to refer to the most appropriate service. 



If you are registered with a GP in Peterborough, Cambridgeshire, Wansford or Oundle, you can access the Psychological Wellbeing Service (IAPT).  To see the different ways that you can refer yourself, click here.


Do you need urgent help?

Please note, the CPFT Psychological Wellbeing Service is not an urgent service and is unable to respond to emergencies.  Therefore, if you are at risk of self-harm, or harm to or from others, please contact your GP or out-of-hours service. Alternatively, you can contact:

The Samaritans - 08457 909090 (24 hours a day, 7 days a week)
Urgent Care Cambridgeshire - Dial 111
Lifeline - 08088 082121 (lines open 7pm – 11pm, 365 days a year) 
SANE - 0300 304 7000 (lines open 6pm – 11pm, 365 days a year) 
Your local Accident & Emergency department

For more information on help in a crisis, click here.

The page was last updated on 07 July 2017 by dmanvell.


Cambridgeshire and Peterborough NHS Foundation Trust
Elizabeth House, Fulbourn Hospital
Cambridge, CB21 5EF

T 01223 219400 (open 8:30am to 5pm)
F 01480 398501

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