Welcome to the CPFT Psychological Wellbeing Service page


Telephone (0300) 300 0055

Phone lines are operational 9am to 4pm Monday to Friday (closed bank holidays)


Self referral remains open

We would advise where possible to click the link above to self refer online into the service

We apologise in advance for any delays that may be experienced processing referrals and offering assessments / treatment, which may take several weeks.

Please let us know if you are front-line Health or Social care staff on your self-referral (in free text area)


Do you need urgent help?

Please note, CPFT Psychological Wellbeing Service is not a crisis or emergency service and cannot provide an urgent response.  If you are in a mental health crisis, please contact our First Response Service on 111 and select option 2. See Further Information at the foot of this page for a leaflet on our First Response Service.  For more information on help in a crisis, click HERE  

What happens next?

You should receive email confirmation of receipt of your self referral.  Please check your junk email folder if you did not receive this.  This will let you know that we have your referral and are dealing with it.   

Firstly, all referrals are screened for suitability by our Single Point of Access.  This stage usually take two to four weeks depending on demand for the service. The Single Point of Access may contact you for various reasons including:

  • Clarification regarding some aspect of your self referral
  • Where there are concerns about your safety
  • To obtain further information about your problems to determine whether our service would be suitable for you. 

However, the Single Point of Access do not contact all patients where we have sufficient information.  So the more information you are able to provide on your self referral can be helpful in this regard. 

If a referral is suitable for the Psychological Well-being Service (PWS), we will offer you an initial assessment with your local team. This may be completed over the telephone or face-to-face.  It typically takes between 30 and 50 minutes.  As part of the assessment, we discuss the different treatment options with you so are aware of the therapies that would best suit your needs.

If a referral is deemed unsuitable, we will aim to signpost you to an appropriate service where possible to help meet your needs or refer you back to your GP for further review if you have more complex needs.

We aim where possible to have completed the assessment within 6 weeks of your self referral to the service, but it can take longer for some patients.



CPFT Psychological Wellbeing Service is part of the Improving Access to Psychological Therapies (IAPT) services.  Our aim is to make psychological therapies more accessible to people experiencing common mental health problems such as depression and anxiety. The psychological therapies offered are approved by the National Institute for Health and Care Excellence (NICE).  









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How can we help?

This service is set up to help those aged 17 and over who are suffering from mild to moderate depression and anxiety disorders including generalised anxiety, social anxiety, post traumatic stress, health anxiety, panic, phobia or obsessive compulsive disorder.  All of the talking therapies offered as part of our Psychological Wellbeing Service work by helping you understand what is happening to you, help you to work through your difficult feelings and learn new ways of coping in order to improve your wellbeing.


Is there anyone we would not be able to offer treatment to?

Whilst psychological therapies can be extremely rewarding, they are not for everybody. They require motivation, willingness to change and the process is not always straight-forward. The service is set up for people aged 17+ years with no upper age limit and focuses on mild to moderate difficulties such as mood problems.  It offers short-term treatments with a focus on 'here and now' problems.  In line with National IAPT standards, the service does not work with:

  • People who have complex difficulties such as personality disorder or mental illness such as psychosis or bipolar illness.  
  • People who present with active risk of significant self harm or suicide. We may see people who have such thoughts but do not have any active intent.
  • Historical abuse issues such as childhood sexual abuse where this would be the focus of the treatment.
  • Alcohol problems - if someone is drinking considerably more than government recommended guidelines, then they must be able and willing to reduce their intake in order to engage in regular sessions with our service.
  • Drug problems - we would not see people where drug use would impact on their ability to attend or engage in treatment (either prescribed or illicit).
  • We do not offer a bereavement service, although we do work with people where grief has become stuck and this is the cause of the depression. 

In the above instances we would recommend a discussion with your GP who will be able to advise you about the most appropriate service for you and make a referral.  

If you are currently having treatment with another CPFT service, we would not be able to accept a self referral. In such cases, we advise the CPFT team in question to make an internal referral to the appropriate PWS team.

Finally, as we are a psychological therapy service we do not prescribe medications.  If you would like to discuss any issues around medication please make an appointment to see your GP.  


What services do we offer?

We offer a range of treatment options to help you make changes in your life, improve your wellbeing, and to help you cope with your difficulties. These include:

  • Self-help reading materials / guided self-help 
  • Cognitive Behavioural Therapy (CBT),
  • Interpersonal Therapy (IPT)
  • Eye Movement Desensitisation and Reprocessing (EMDR)
  • Courses for groups including Mindfulness
  • Online options, telephone and face to face work 

Together, we will make a decision about the type of treatment that we think will be the most helpful for you, depending on your specific problems.



You can watch a video on the self referral process below.  To access the service you must be registered with a GP in Peterborough, Cambridgeshire, Wansford or Oundle.  You can access the service in the following ways:     

Terms and conditions

The Psychological Wellbeing Service routinely contacts General Practitioners for medical notes. Please discuss with your worker if there are any issues about this. Sharing information is good practice and is essential for safe and effective care.

In certain circumstances we are duty-bound to inform another professional, although wherever possible we would discuss any concerns and actions with you before informing anyone else.  Examples where we would contact other professionals include:

  • If there is imminent risk of harm to yourself or to someone else
  • If we are concerned about your safety or that of someone else
  • If any child protection concerns are raised 
  • If any involvement in criminal activity has been disclosed

In some cases we may signpost you to another appropriate organisation.  For patients presenting with more complex problems, higher levels of risk, history of involvement with secondary care and mental illness such as psychosis or bipolar, it may be best to discuss the most appropriate service with your GP and request they refer you to the most appropriate service. 


The page was last updated on 19 November 2020 by jclarke.


Cambridgeshire and Peterborough NHS Foundation Trust
Elizabeth House, Fulbourn Hospital
Cambridge, CB21 5EF

T 01223 219400 (open 8:30am to 5pm)
F 01480 398501

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