Welcome to the CPFT Psychological Wellbeing Service page, which is part of our Improving Access to Psychological Therapies (IAPT) services.

Improving Access to Psychological Therapies (IAPT) is an NHS initiative designed to make psychological or talking therapies more accessible to people experiencing common mental health problems. The psychological therapies offered are treatments approved by the National Institute for Health and Care Excellence (NICE).  This means that the talking therapies that we offer are proven to be effective treatments for problems such as depression and anxiety.  This website contains information about our service to help you on your journey to improved wellbeing.










Follow us on Facebook 


and Instagram .  


Take a test to see if you are depressed or anxious.  Click HERE    


How can we help?

Many people experience mental health problems at some point in their lives.  Everyone goes through difficult times and sometimes our problems affect our day to day lives and we feel that we can't cope. 

This service is set up to help those aged 17 and over who are suffering from mild to moderate depression and anxiety disorders including generalised anxiety, social anxiety, post traumatic stress, health anxiety, panic, phobia or obsessive compulsive disorder.  All of the talking therapies offered as part of our Psychological Wellbeing Service work by helping you understand what is happening to you, help you to work through your difficult feelings and learn new ways of coping in order to improve your wellbeing.

We have teams throughout the county, made up of people with different skills who offer a range of ways to help. We offer appointments throughout the day, from Monday to Friday.

Stepped care

Our service follows the ’stepped care model’ that offers the least intensive intervention or treatment first. This means that you may feel much better quite quickly with a simple and short treatment. However, if your symptoms do not improve with a recommended treatment, we are then able to ’step up’ to a further, more intensive treatment that may be of benefit.  In some cases it is appropriate to start treatment at a higher step, for example, due to the type or severity level of the problem, but this will be determined at assessment.  

Is there anyone we would not be able to offer treatment to?

Whilst psychological therapies can be extremely rewarding, they are not for everybody. They require motivation, willingness to change and the process is not always straight-forward. The service is set up for people aged 17+ years with no upper age limit and focuses on mild to moderate difficulties such as mood problems. It offers short-term treatments with a focus on 'here and now' problems.  In line with National IAPT standards, the service does not work with:

  • People who have complex difficulties such as personality disorder or mental illness such as psychosis or bipolar illness.  
  • People who present with active risk of significant self harm or suicide. We may see people who have such thoughts but do not have any active intent.
  • Historical abuse issues such as childhood sexual abuse where this would be the focus of the treatment.
  • Alcohol problems - if someone is drinking considerably more than government recommended guidelines, then they must be able and willing to reduce their intake in order to engage in regular sessions with our service.
  • Drug problems - we would not see people where drug use would impact on their ability to attend or engage in treatment (either prescribed or illicit).
  • We do not offer a bereavement service, although we do work with people where grief has become stuck and this is the cause of the depression. 

In the above instances we would recommend a discussion with your GP who will be able to advise you about the most appropriate service for you and make a referral.  

If you are currently having treatment with another CPFT service, we would not be able to accept a self referral. In such cases, we advise the CPFT team in question to make an internal referral to the appropriate PWS team.

Finally, as we are a psychological therapy service we do not prescribe medications.  If you would like to discuss any issues around medication please make an appointment to see your GP.  

What services do we offer?

We offer a range of support to help you make changes in your life to improve your wellbeing and to help you cope with stress, anxiety and depression. This includes self-help reading materials, guided self-help (both over the telephone and face-to-face), one-to-one therapies including Cognitive Behavioural Therapy (CBT), Interpersonal Therapy (IPT) and Eye Movement Desensitisation and Reprocessing (EMDR) and courses for groups including Mindfulness.

Together, we will make a decision about the type of treatment that we think will be the most helpful for you, depending on your specific problems.

How to access the service

We want to make access to NHS talking therapies through the CPFT Psychological Wellbeing Service as easy as possible. You can access the service by contacting your GP and asking for a referral, or alternatively you can refer yourself.

Terms and conditions

Please understand that the Psychological Wellbeing Service will routinely contact General Practitioners for medical notes and update about outcome of appointments / the care that is received. Please discuss with your worker if there are any issues about this. Sharing information is good practice and is essential for safe, effective care.

In certain circumstances we are duty-bound to inform another professional. For example, if there is imminent risk of harm to yourself or to someone else, if we are concerned about your safety or that of someone else, if any child protection concerns are raised and if any involvement in criminal activity has been disclosed. Wherever possible we would discuss any concerns and actions with you before informing anyone else.

The Psychological Wellbeing Service will aim to determine the most effective intervention for my difficulty or alternatively may signpost you to another appropriate organisation. For patients presenting with more complex problems, higher levels of risk, history of involvement with secondary care and mental illness such as psychosis or bipolar, it may be best to discuss the most appropriate service with their GP and request them to refer to the most appropriate service. 


You can watch a video on the self referral process below:


 If you are registered with a GP in Peterborough, Cambridgeshire, Wansford or Oundle, you can access the Psychological Wellbeing Service (IAPT) in the following ways:     


Option 1: Self-refer with our online form.  

Complete the SELF-REFERRAL FORM (click)


Once your referral has been received, someone from our team will contact you and talk through the options available to you.

Option 2: Phone us

Call 0300 300 0055.
Lines are open from 9am to 5pm, Monday to Friday, excluding Bank Holidays.

Option 3: Self-refer by post, by email or by fax

Copy, print and complete the self-referral form, which can be found in the Related Documents section below, and send it to:

The Psychological Wellbeing Service (IAPT)
Grebe House
Gloucester Centre
Morpeth Close
Orton Longueville

E-mail: selfreferIAPT@cpft.nhs.uk
Fax: 0845 045 0121 

What happens next?

All referrals, whether received directly or from the GP, are screened for suitability prior to being sent to the Psychological Wellbeing Service. 

At the screening stage you may be contacted in order to obtain further information about your problems.

If a referral is suitable for the Psychological Wellbeing Service, we will offer you an initial assessment that may be completed over the telephone or face-to-face and may take between 30 and 50 minutes.  As part of the assessment, we discuss the alternative treatment options with you so that you can be offered a choice of effective therapies, in order to get the support that you need.

Due to the high volume of referrals being received it is currently taking up to 21 days to process referrals. Please do not be concerned if you have not heard from us before this time. 

Do you need urgent help?

Please note, the CPFT Psychological Wellbeing Service is not an urgent service and is unable to respond to emergencies. Therefore, if you feel you are at risk of self-harm, or harm to or from others, please contact your GP or out-of-hours service. Alternatively, if you need more immediate help you can contact:

First Response Service on 111 and select option 2. Click link for further information on this service

Other helpful numbers are:

  • The Samaritans - dial 116 123 (24 hours a day, 7 days a week - free from any phone)
  • Urgent Care Cambridgeshire - dial 111
  • Lifeline - 08088 082121 (lines open 7pm – 11pm, 365 days a year) 
  • SANE - 0300 304 7000 (lines open 6pm – 11pm, 365 days a year) 
  • Your local Accident & Emergency department

For more information on help in a crisis, click HERE

Watch a story about our service on BBC Look East click HERE

The page was last updated on 19 February 2018 by jclarke.

Cambridgeshire and Peterborough NHS Foundation Trust
Elizabeth House, Fulbourn Hospital
Cambridge, CB21 5EF

T 01223 219400 (open 8:30am to 5pm)
F 01480 398501

Twitter Logo Youtube Logo Facebook Logo Instagram Logo Wordpress Logo