Patient Advice and Liaison Service (PALS)

How can PALS help?

As a service user, relative or carer using Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) services, sometimes you may need to turn to someone for help, advice, information and support.  

This is where the Patient Advice and Liaison Service (PALS) can help. We provide confidential advice, information and support, helping you to sort out any concerns you may have about the care we provide, guiding you through the different services available from the NHS, our Trust and other local organisations.

Please be aware that some maintenance and changes will be performed on the below form between the hours of 08:00 and 09:00 on Friday 21st June 2024. Please avoid making a submission during this hour. If you concern is urgent please email


Contact the team by completing this form.

Important message if you are using CPFT PALS:

When you get in touch with the CPFT PALS team please can you supply the following information:

  • Patient's full name
  • Patient's date of birth
  • Patient's NHS or patient number (if known)
  • Patient's address with postcode
  • Patient's telephone / mobile number
  • Patient's registered GP surgery
  • Department, unit or ward connected to your concern

The above information will help us speedily trace patient details. Many thanks for your help.

Alternatively, contact the team on freephone 0800 376 0775 (please note this is not an emergency telephone line) or email the team on between 9am and 5pm, Monday to Friday. You can also call the team's landline number at 01223 219444.

You can also write to the PALS Service at:
Elizabeth House
Fulbourn Hospital
CB21 5EF

If you wish to make a complaint, this link directs you to details about our complaints service.


PALS services in neighbouring NHS Trusts

Listed below are the contact details for PALS teams in our local NHS organisations.

Peterborough City Hospital: Tel: 01733 673 405; e-mail:

Hinchingbrooke Hospital: Tel: 01480 428 964; e-mail:

Addenbrooke's Hospital: Tel: 01223 216 756; e-mail:

Cambridgeshire Community Services NHS Trust: Tel: 0300 131 1000; e-mail:

The East of England Ambulance Service: Tel: 01234 243 320 / 0800 028 3382; e-mail:

Papworth Hospital:  Tel: 01223 638 896 / 01223 638 963; e-mail:

Queen Elizabeth Hospital, Kings Lynn: Tel: 01553 613 351 / 01553 613 343; e-mail:

Cambridgeshire and Peterborough Integrated Care System (ICS): NHS Commissioner. Tel: 0800 279 2535; e-mail:

As a patient

As a patient, relative or carer using our services, sometimes you may need to turn to someone for help, advice, and support. 

Patient Advice and Liaison service  Contact the Trust