Patient Advice and Liaison Service (PALS)
How can PALS help?
As a service user, relative or carer using Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) services, sometimes you may need to turn to someone for help, advice, information and support.
This is where the Patient Advice and Liaison Service (PALS) can help. We provide confidential advice, information and support, helping you to sort out any concerns you may have about the care we provide, guiding you through the different services available from the NHS, our Trust and other local organisations.
Important message if you are using CPFT PALS:
When you get in touch with the CPFT PALS team please can you supply the following information:
- Patient's full name
- Patient's date of birth
- Patient's NHS or patient number (if known)
- Patient's address with postcode
- Patient's telephone / mobile number
- Patient's registered GP surgery
- Department, unit or ward connected to your concern
The above information will help us speedily trace patient details. Many thanks for your help.
Alternatively, contact the team on freephone 0800 376 0775 (please note this is not an emergency telephone line) or email the team on palsandcomplaints@cpft.nhs.uk between 9am and 5pm, Monday to Friday. You can also call the team's landline number at 01223 219444.
You can also write to the PALS Service at:
Elizabeth House
Fulbourn Hospital
Fulbourn
Cambridge
CB21 5EF
If you wish to make a complaint, this link directs you to details about our complaints service.
PALS services in neighbouring NHS Trusts
Listed below are the contact details for PALS teams in our local NHS organisations.
Peterborough City Hospital: Tel: 01733 673 405; e-mail: Nwangliaft.pals@nhs.net
Hinchingbrooke Hospital: Tel: 01480 428 964; e-mail: Hch-tr.pals@nhs.net
Addenbrooke's Hospital: Tel: 01223 216 756; e-mail: cuh.pals@nhs.net
Cambridgeshire Community Services NHS Trust: Tel: 0300 131 1000; e-mail: CCS-TR.PALS@nhs.net
The East of England Ambulance Service: Tel: 01234 243 320 / 0800 028 3382; e-mail: feedback@eastamb.nhs.uk
Papworth Hospital: Tel: 01223 638 896 / 01223 638 963; e-mail: papworth.pals@nhs.net
Queen Elizabeth Hospital, Kings Lynn: Tel: 01553 613 351 / 01553 613 343; e-mail: pals@qehkl.nhs.uk
Cambridgeshire and Peterborough Integrated Care System (ICS): NHS Commissioner. Tel: 0800 279 2535; e-mail: cpicb.pet@nhs.net
Contact us
PALS Leaflets
- PALS leaflet for young people April 2024.pdf 4MB
- PALS leaflet June 2024.pdf 1MB
- Your health record Dec 2017.pdf [pdf] 426KB
- If you have a complaint Lithuania.pdf [pdf] 130KB
- If you have a complaint Polish.pdf [pdf] 99KB
- if you have a complaint Portuguese.pdf [pdf] 16KB
- If you have a complaint slovakian.pdf [pdf] 60KB
- If you have a complaint translation Chinese.pdf [pdf] 76KB
- If you have a complaint URDU.pdf [pdf] 95KB
- If you have a complaint_BENGALI.pdf [pdf] 103KB
- If you have a complaint russian.pdf [pdf] 139KB
- PALS leaflet lithuania.pdf [pdf] 122KB
- PALS leaflet Polish.pdf [pdf] 135KB
- PALS leaflet Chinese.pdf [pdf] 68KB
- PALS leaflet Portugal.pdf [pdf] 18KB
- PALS LEAFLET russian.pdf [pdf] 191KB
- PALS leaflet Slovakia.pdf [pdf] 55KB
- PALS leaflet URDU.pdf [pdf] 87KB
- PALS leaflet_BENGALI.pdf [pdf] 88KB