Provide feedback/share your views

Please share your views with us whether you are a person using services or a parent / parent carer, a family member or carer of a loved one accessing services - what’s important to you, is important to us. All of the surveys are anonymous. You can find all of our patient and carer questionnaires at this link.   Patient and Carer Experience Surveys  

Cambridgeshire and Peterborough NHS Foundation Trust wants to ensure you have the best possible experience when you are accessing our services. Your feedback is extremely important to us - it tells us what we are doing well, what we need to improve and what we need to change. 

Friends and Family Test

The Patient Friends and Family Test is a question used across the NHS, that asks: 'Overall, how was your experience?' This question is included in the Trust surveys and the live results shared on the  the Trust wide feedback page, under Friends and Family.   

For more information on how CPFT supports and values carers please follow this link.

Compliments
Positive feedback helps let us know what we're doing well. If we have done something you are pleased with in the care, support or treatment you have received, please let us know - no matter how small it may seem by clicking here 

Comments and concerns

Sometimes things don’t always go as planned. When this happens, please do let us know so that we can learn and make improvements.

If you, your carer or a family member would like to discuss any concerns you have about your care, you should speak to the health professional who you see, or the person in charge of your care so the matter can be resolved quickly and informally.

Patient Advice and Liaison Service (PALS)
As a service user, carer or family member, you may prefer to discuss your concerns with someone who is not involved in your care. Please contact the Trust’s Patient Advice and Liaison Service (PALS) on 01223 219 444 (Freephone 0800 376 0775) or you can visit the PALS webpage to find out how to raise an informal complaint or concern. The PALS service is available during office hours, Monday – Fridays (excluding bank holidays).

If this does not resolve your concerns and you would like to make a formal complaint please visit the complaints page on how to do this. 

Further Information 

Patient friends and family leaflet Oct 2021.pdf 693KB