Patient and carer experience feedback

Formal Complaints

The tables below lists the outcome of the complaints points closed by the Trust for each quarter between July 2024 and March 2025.

The outcome of complaints closed between January 2025 and March 2025

	Adult Specialist Mental Health	Children, young People and Families	Older People and Adult Community	Total
Complaint withdrawn	1	0	0	1
Not upheld	21	1	4	26
Partially upheld	13	8	11	32
Undetermined	0	0	0	0
Upheld	1	1	2	4
Total	36	10	17	63

 

The outcome of complaints closed between October 2024 and December 2025

	Adult Specialist Mental  Health	Children, Young People and Families	Older People and Adult Community	Corporate	Total
Complaint withdrawn	2	1	0	1	4
Not upheld	18	3	4	0	25
Partially upheld	9	9	11	0	29
Undetermined	2	0	1	0	3
Upheld	1	1	0	0	2
Total	32	14	16	1	63

 

The outcome of complaint points closed by the Trust July to September 2024
	Adult Specialist Mental Health services	Children, Young People and Families  services	Older Peoples and Adult Community services	Corporate	Total
Complaint withdrawn	5	0	2	0	7
Not upheld	9	5	4	0	18
Partially upheld	7	5	7	0	19
Undetermined	2	0	1	0	3
Upheld	1	0	1	1	3
Total	24	10	15	1	50

The feedback we receive from people who use our services, their carers, family and friends is really important to us. We use this feedback to learn about what we are doing well and what we can do to improve. 

The purpose of these pages is to provide information about the feedback received by the Trust and provide examples of how this feedback has been used to improve clinical services. 

The information has been divided into Trust wide and then by services areas Adult specialist Mental Health services, Children, Young People and Families services and Older People and Adult Community services. 

If you are looking to tell us about your experience you can share your views with us here - what’s important to you, is important to us.