Formal complaint outcomes 24/25
Formal Complaints
The tables below lists the outcome of the complaints points closed by the Trust for each quarter between July 2024 and March 2025.
Adult Specialist Mental Health | Children, young People and Families | Older People and Adult Community | Total | |
Complaint withdrawn | 1 | 0 | 0 | 1 |
Not upheld | 21 | 1 | 4 | 26 |
Partially upheld | 13 | 8 | 11 | 32 |
Undetermined | 0 | 0 | 0 | 0 |
Upheld | 1 | 1 | 2 | 4 |
Total | 36 | 10 | 17 | 63 |
Adult Specialist Mental Health | Children, Young People and Families | Older People and Adult Community | Corporate | Total | |
Complaint withdrawn | 2 | 1 | 0 | 1 | 4 |
Not upheld | 18 | 3 | 4 | 0 | 25 |
Partially upheld | 9 | 9 | 11 | 0 | 29 |
Undetermined | 2 | 0 | 1 | 0 | 3 |
Upheld | 1 | 1 | 0 | 0 | 2 |
Total | 32 | 14 | 16 | 1 | 63 |
The outcome of complaint points closed by the Trust July to September 2024 |
|||||
|
Adult Specialist Mental Health services |
Children, Young People and Families services |
Older Peoples and Adult Community services |
Corporate |
Total |
Complaint withdrawn |
5 |
0 |
2 |
0 |
7 |
Not upheld |
9 |
5 |
4 |
0 |
18 |
Partially upheld |
7 |
5 |
7 |
0 |
19 |
Undetermined |
2 |
0 |
1 |
0 |
3 |
Upheld |
1 |
0 |
1 |
1 |
3 |
Total |
24 |
10 |
15 |
1 |
50 |
Provide feedback and share your views
The feedback we receive from people who use our services, their carers, family and friends is really important to us. We use this feedback to learn about what we are doing well and what we can do to improve.
The purpose of these pages is to provide information about the feedback received by the Trust and provide examples of how this feedback has been used to improve clinical services.
The information has been divided into Trust wide and then by services areas Adult specialist Mental Health services, Children, Young People and Families services and Older People and Adult Community services.
If you are looking to tell us about your experience you can share your views with us here - what’s important to you, is important to us.