How our service can help you
The First Response Service supports people experiencing a mental health crisis.
It provides 24-hour, seven days a week, 365 days a year access to mental health care, advice and support. By calling 111, and selecting the mental health option, you will be put through to a member of FRS who will speak to you and discuss your current mental health needs.
Support may involve telephone support or a face to face assessment and if appropriate referrals onto other CPFT services. FRS does not offer medication reviews.
*People in Wisbech have not got the mental health option but can access the service via dialling 111. The call handler will then transfer them direct to the FRS (First Response Service) service.
Contact the service
Hinchingbrooke Business Park
(Please note: FRS provides a telepone service. This is an administrative base only, which has no access to patients).
Telephone 111 ( and then select the mental health option)
- Business Hours/Visiting Hours: 24/7, 365 days a year
Self referrals, GPs, social care professionals, emergency services and voluntary organisations
How to cancel your appointment
Call 111, and select the mental health option
A carer is anyone, including children and adults who looks after a family member, partner or friend who needs help because of their illness, frailty, disability, a mental health problem or an addiction and cannot cope without their support. The care they give is unpaid.
At Cambridgeshire and Peterborough NHS Foundation Trust, we value the often life-long support carers provide and recognise them as equal care partners. We want to offer as much guidance and reassurance as possible, to help you in your caring role. You can find general information and support for adult carers, young carers and parent carers by following this link.