Accessibility Statement and Policy

This Accessibility Statement covers both and the mobile version of

This website is run by Cambridgeshire and Peterborough NHS Foundation Trust. We are a Public Sector Body and answerable to the Equality and Human Rights Commission (EHRC). It is responsible for making sure that we comply with the latest law related to public sector websites. Therefore, Cambridgeshire and Peterborough NHS Foundation Trust is committed to making our website accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 Level AA due to the exemptions the non-compliances and exemptions listed here:

  • If you cannot see very well and use a screen reader to help you, some of our older versions of PDF and Word documents published before 23 September 2018 cannot be read by a screen reader. Providing they are not essential (in relation to our services) they are exempt.
  • If you cannot hear very well, some of our older videos (that include speech) published before 23 September 2020 do not have captions to tell you what is being said. However, these are exempt.

Beyond the Scope of WCAG Level AA:

Because of their formal content some web pages and downloadable documents are not written in plain English. Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs as meeting papers for our Board meetings in public, with information on how users can access our services, and forms published as Word documents. We are currently in a programme of converting all our PDF and Word documents to HTML webpages.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please e-mail

We’ll consider your request and get back to you in within 48 hours.

If you cannot view the map on our Contact us page, call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment. Our offices have audio induction loops or, if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter. Find out how to contact us.

Preparation of this accessibility statement

This statement was prepared on 31 December 2020. It was last reviewed in October 2022. This website was last tested in January 2021.

As a patient

As a patient, relative or carer using our services, sometimes you may need to turn to someone for help, advice, and support. 

Patient Advice and Liaison service  Contact the Trust