How our service can help you
The service provides local specialist mental health support for anyone between 17-65 years of age within Cambridgeshire and Peterborough, and to support GPs in the treatment of mental health issues in primary care.
To find out more about how the service can help you, please download our service booklet: Primary Care Mental Health Service leaflet July 2020.pdf [pdf] 194KB
Contact the service
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Grebe House
Gloucester Centre
Peterborough
PE2 7JU
Phone Number: 01733 748777 - Business Hours/Visiting Hours: Monday-Friday, 9am-5pm, excluding bank holidays
Referral Information
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All requests for our service come via your GP practice. Once the request has been made, we will contact you and either provide telephone advice or offer an assessment. It is helpful for our team, if you have a personal answer phone message on your mobile or landline. We will be calling from a withheld number and are unable to leave a voicemail if there is not a personalised voicemail. Consent to contact you via text SMS messages will be requested by your GP. Where possible face to face assessments take place in your GP surgery to provide a familiar environment and help you feel comfortable. You will be greeted by one of our practitioners for an assessment which should last approximately thirty minutes. Together you will come up with a plan for your care and consider the next steps to take. Referral: Process for adult mental health (aged 17-65) Refer to the Primary Care Mental Health Service through the NHS e-Referral system from your clinical systemPatient in mental health crisis requiring immediate telephone triage or a response within 24 hours. Patient should be referred to contact the First Response Service by calling 111 and option 2. Older peoples mental health referrals All older peoples mental health referrals should be made via eRS. Please call 01480 420178 or e-mail cpm-tr.opmhreferrals@nhs.net if you have any queries.Childrens mental health referrals Continue to use the existing process of referring to Childrens SPA
Where to park and are there parking charges?
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Free parking available on site.
Is there access and support for patients and visitors with a disability?
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Service users are seen at their GP surgery.
How to cancel your appointment
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Call 01733 748777
Other essential information
- Your Consent: Your consent to our input with your care is paramount and should be obtained by your GP before they make any request for our service involvement. We may also ask for your consent to refer you to other services. Similarly, consent to share information with these services will be requested. We will only share information with those involved in your care. You may withdraw your consent at any time. Where possible face to face assessments take place in your GP surgery to provide a familiar environment and help you feel comfortable. You will be greeted by one of our practitioners for an assessment which should last approximately thirty minutes. Together you will come up with a plan for your care and consider the next steps to take. We are available between the hours of 9-5 Monday to Friday, excluding bank holidays. We are dedicated to keeping waiting times to a minimum. To this end we may contact you if a cancellation becomes available and offer you a telephone assessment or online video assessment at short notice
Carers Information
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A carer is anyone, including children and adults who looks after a family member, partner or friend who needs help because of their illness, frailty, disability, a mental health problem or an addiction and cannot cope without their support. The care they give is unpaid.
At Cambridgeshire and Peterborough NHS Foundation Trust, we value the often life-long support carers provide and recognise them as equal care partners. We want to offer as much guidance and reassurance as possible, to help you in your caring role. You can find general information and support for adult carers, young carers and parent carers by following this link.
